Terms and Conditions
Novance AI · Last updated: 3 November 2026
Novance AI (the “app”) is operated by OMDEVARAM TECH PRIVATE LIMITED (“we”, “us”). By creating an account or using the app, you agree to these Terms. If you do not agree, please do not use the app.
How we handle your personal data is explained in our Privacy Policy. It forms part of these Terms for everything to do with your data.
1. Who can use Novance AI
You must be 18 years of age or older and have an Indian mobile number. You agree to give correct information and to keep your account secure. You sign in with a one-time code sent to your mobile number, so please do not share it with anyone.
2. What Novance AI does
Novance AI helps you understand your credit cards and your credit health. Depending on the permissions you give, it shows the rewards and spending on your cards, shows your credit score and report, answers questions about your own figures with an AI assistant, and suggests credit cards from our catalogue that may suit how you spend.
We are not a lender. We do not lend money or arrange loans, and we have no lending partners. We are not a bank or a financial institution. Card suggestions are only suggestions: card details come from public information and can change, so please check with the card issuer before you apply. We receive no commission or other payment from card issuers for suggesting their cards.
3. Information, not advice
Everything in the app, including scores, insights, suggestions and the AI assistant’s answers, is general information to help you understand your own finances. It is not financial, investment, tax or legal advice.
- The AI assistant can make mistakes. Please check anything important against your statements or with the issuer.
- Your credit score is calculated by the credit information company, not by us.
- We do not promise that following a suggestion will raise your score or save you money.
4. Permissions you control
The app asks for your permission, separately, for the things that need it, and the app works as far as it can without them:
- SMS access. The app reads bank and card alerts on your phone to find your transactions. It looks only at transaction alerts, works them out on your phone, and sends us only the extracted details. It does not upload the text of your messages and does not read your personal messages. See section 4 of the Privacy Policy.
- Credit information. See section 5 below.
You can withdraw a permission at any time in the app’s Settings, or by writing to us. The features that depend on it then stop working.
5. Credit information from Experian
When you ask us to fetch your credit information and give your consent in the app, you authorise OMDEVARAM TECH PRIVATE LIMITED to act as your authorised representative to obtain your credit score and credit report from Experian Credit Information Company of India Private Limited (“Experian”), for you.
- We do this only when you ask, and not more than once in 30 days.
- We use it only to show you your credit information and insights in the app and to answer your questions about them. We do not use it to make decisions about you, and we do not pass it on to lenders.
- You agree that Experian is not liable for giving your credit information to us at your request, and that you will not bring a claim against Experian for doing so.
- Experian and other credit information companies may process and use your information, and share it with their members, as the law and RBI regulations allow and under their own terms.
You can withdraw this consent, and erase your credit data from the app, at any time in Settings.
6. Subscriptions and payments
Novance AI is free to start. A paid Premium plan unlocks more.
| Free | Your cards, rewards points and due dates; your transactions from bank alerts and your spending by category; goals, debts and loyalty accounts; your credit score and band, and your first credit report; and 3 answers from the AI assistant on each account. |
|---|---|
| Premium | Unlimited answers from the AI assistant (within a fair limit per minute); refreshing your credit report (at most once in 30 days); the full credit insights, with the factors behind your score and an action plan; and card suggestions. |
We may change what is free and what is Premium, and will tell you in the app before a change affects you.
| Monthly plan | ₹149 per month |
|---|---|
| Yearly plan | ₹1,499 per year |
| Price and taxes | The price, and whether it includes taxes, is shown at checkout before you pay. |
| Payments | Payments are handled by Google Play. We do not see or keep your card, UPI or other payment details. |
| Renewal | A plan renews automatically at the end of each period, at the price then shown to you, until you cancel. If the price changes, Google Play will tell you before it applies to your next renewal, as its rules require. |
| Cancelling | You can cancel at any time in Google Play. In the app, Settings opens your Google Play subscriptions for you. Your plan then will not renew, and you keep Premium until the end of the period you have paid for. |
| Refunds | Subscriptions bought through Google Play are billed and refunded by Google Play, under Google’s refund policy. We do not refund a paid period ourselves, except where you were charged twice for the same period. In that case write to support@novance.ai and we will ask Google to refund the duplicate. We reply within 30 days. |
| If you delete your account | We stop your subscription first, so you are not charged again. The unused part of a paid period is not refunded, except as described above. |
7. Using the app properly
Please do not: use the app for anything unlawful; try to get into another person’s account or data; copy, reverse engineer or interfere with the app or our systems; use automated tools to use the app; or type other people’s personal details, or your own identifiers such as account numbers, into the AI assistant.
8. Your account, and ending it
You can delete your account at any time, in the app’s Settings or on this page, even if you no longer have the app. Section 9 of the Privacy Policy explains what is deleted and what is kept.
We may suspend or end your access if you break these Terms or the law, or to protect other people or our systems. Where we can, we will tell you first.
9. Ownership
The app, its design, text and software belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the app for your own use. Your data stays yours: you allow us to process it only as the Privacy Policy describes, so that the app can work for you.
10. Availability and changes to the app
We work to keep the app running, but we cannot promise it will always be available or free of errors. We may change, add or remove features. The app also depends on services we do not control, such as your mobile network, SMS delivery, the credit information company and the AI provider, and any of them may be unavailable at times.
11. Limits on our responsibility
To the extent the law allows, the app is provided “as is”. We are not responsible for decisions you make based on information in the app, or for indirect or consequential loss. Our total responsibility to you for any claim about the app is limited to the amount you paid us for Premium in the 12 months before the claim.
Nothing in these Terms limits any responsibility that the law does not allow us to limit, our duties under India’s data protection law, or your rights under consumer protection law.
12. Changes to these Terms
If we change these Terms in a way that matters to you, we will tell you in the app before the change takes effect. If you do not agree, you can stop using the app and delete your account. If you keep using the app after the change takes effect, you accept the new Terms. The date at the top shows when these Terms were last updated.
13. Governing law and disputes
These Terms are governed by the laws of India. Please contact us first, as described below, so that we can try to resolve your complaint. Subject to any right you have under consumer protection law, the courts at Chennai, Tamil Nadu have jurisdiction over any dispute about these Terms.
14. Contact and grievances
Grievance Officer: Cithira Puthirann, support@novance.ai, OMDEVARAM TECH PRIVATE LIMITED.
Questions and support: support@novance.ai. We reply within 30 days.